Ombura.com Shipping Policy

 

Thank you for visiting and shopping at Ombura.com . The following are the terms and conditions of our Shipping Policy.

 

USA and Canada Domestic Shipping Policy


Shipment processing time

All US and CDN orders are processed and shipped within 1-3 business days. Orders are not shipped on weekends or holidays.

Although very uncommon, if we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you by email.

 

Shipping rates & delivery estimates

We ship primarily by United States Postal Office (USPS) or DHL Ecommerce depending on the item shipped and the destination. Shipping charges for your order will be calculated and displayed at checkout.

Shipping times and costs for US destinations are as follows:

Shipment method

Estimated delivery time

Shipment cost

USPS Priority

3-6 business days

Orders under $21.99 – flat rate of $4.98

Orders from 21.99 to $43.96 – flat rate of $7.98

Orders from $43.97 to $49.99 – flat rate of $9.99

Orders $50.00 or more – free shipping

DHL Ecommerce

3-6 business days

 

Orders under $21.99 – flat rate of $4.98

Orders from 21.99 to $43.96 – flat rate of $7.98

Orders from $43.97 to $49.99 – flat rate of $9.99

Orders $50.00 or more – free shipping

 


Shipping times and costs for Canadian destinations are as follows:

Shipment method

Estimated delivery time

Shipment cost

USPS Priority

8-13 business days

Orders under $21.99 – flat rate of $7.98

Orders from 21.99 to $43.96 – flat rate of $11.98

Orders from $43.97 to $49.99 – flat rate of $13.98

Orders $50.00 or more – free shipping

DHL Ecommerce

8-13 business days

 

Orders under $21.99 – flat rate of $7.98

Orders from 21.99 to $43.96 – flat rate of $11.98

Orders from $43.97 to $49.99 – flat rate of $13.98

Orders $50.00 or more – free shipping

 

Free Shipping

Shipping is FREE on all orders over $50.00.


Delivery Delays and Lost Items

Delivery delays can occasionally occur.  In particular, deliveries handled by the United States Postal Service may, on occasion, show as delivered when, in fact, the order has not arrived at your doorstep.  In that case, please allow up to two (2) additional days (the “Grace Period”) for delivery of your order before contacting us regarding the whereabouts of your order.

If your order is delayed beyond the Grace Period or is lost, we will issue you a refund or re-ship your item(s) free of charge upon request.


Shipment to P.O. boxes or APO/FPO addresses

Ombura.com ships to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses.  Shipping to U.S. Territories (including Puerto Rico) and shipping to APO/FPO/DPO addresses may take up to 21 days from the date your order is shipped.

 

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

 

Customs, Duties and Taxes

Ombura.com is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

 

Damaged Items

If an item in your order arrives damaged, please send us a photo of the damaged item along with your order number and we will be happy to refund you for the damaged item in full or re-ship the damaged item to you free of charge.

 

International Shipping Policy

Shipment processing time

Ombura.com ships worldwide.  All international orders are processed and shipped within 1-3 business days. Orders are not shipped on weekends or holidays.

Although very uncommon, if we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you by email.

 

Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

Shipping times and costs for International destinations are as follows:

Shipment method

Estimated delivery time

Shipment cost

DHL International

14 – 21 days

$9.98 per item


Free International Shipping

Shipping is FREE on all International orders over $50.00.

 

International Delivery Delays and Lost Items

If your order is delayed beyond 21 days after the shipment date or is lost, we will issue you a refund or re-ship your item(s) free of charge upon request.

 

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.


Customs, Duties and Taxes

Ombura.com is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

 

Damaged Items

If an item in your order arrives damaged, please send us a photo of the damaged item along with your order number and we will be happy to refund you for the damaged item in full or re-ship the damaged item to you free of charge.

Returns Policy

Our Returns and Refunds policy provides detailed information about options and procedures for returning your order.